Flinx legal
Rules for customers, Pros, businesses and administrators using the Flinx service solution.
Version 2026-07-27.1 · Effective 27 July 2026
Flinx helps customers find independent service professionals (“Pros”), request services, receive offers, arrange diagnostic visits and jobs, communicate, retain job records, review work and raise disputes. Businesses may invite or manage affiliated Pros.
By creating an account or using Flinx, you agree to these Terms and acknowledge the Privacy Policy. The version accepted is recorded with your account. You must be at least 18 years old and legally able to contract. A business representative confirms that they are authorised to act for the business.
Before placing an order, Flinx provides an opportunity to review the transaction, correct mistakes and withdraw. Save the accepted offer, invoice and these Terms for your records.
Provide accurate information, keep it current and protect your password, device and sessions. Tell us promptly about suspected unauthorised access.
Flinx may require email, identity, business, trade, insurance or service verification. Verification reduces platform risk but does not guarantee identity, licensing, skill, quality or future conduct.
Unless expressly stated otherwise, Pros and businesses are independent providers and are not Flinx employees, agents or partners. The customer and provider contract with each other for work in the accepted offer. Flinx supplies the digital matching, coordination, record and dispute-support service.
Users remain responsible for assessing suitability, licences, registration, insurance and safety requirements. Flinx may moderate the service but does not supervise every job.
Customers must describe work honestly and disclose hazards, property conditions or access restrictions. Pros must state the scope, price, included materials, exclusions, timing and qualifications clearly. The accepted offer and approved in-app changes form the job record.
A diagnostic visit may have a separate fee and does not guarantee a full work offer. Keep material instructions, changes, evidence and completion updates inside Flinx. Unless a different period is agreed in the offer, the provider must perform within a reasonable time and give timely notice of unavoidable delay.
The live service catalogue may recommend or require High urgency where delay could increase safety risk or property damage. A required policy overrides a lower customer selection and uses the shortest response window. Urgency helps Flinx prioritise routing and notifications; it does not guarantee a Pro response or replace an appropriate emergency authority.
When a response window closes, an unresolved request remains available for a 24-hour grace period so the customer can reopen or close it. If the customer takes no action, Flinx automatically moves the request and its expired responses to read-only history after that period, provided no selectable offer, booked diagnostic visit, accepted work or job remains. Archiving stops new responses but does not delete the request record or cancel accepted, booked or paid activity.
Pros must work lawfully, safely, with reasonable care and skill, and only in categories they are competent and authorised to provide. Required registrations, approvals and evidence must remain valid.
Businesses are responsible for affiliated Pros, team permissions and accurate representative and payout information. Affiliation does not remove a Pro’s responsibility for their work. Providers remain responsible for their income tax, VAT status and any invoice obligations relating to their quoted work.
Amounts are displayed in South African rand unless stated otherwise. Accepting a standard full-work offer does not charge the customer. After completed work is confirmed, the customer closes the job by paying only the accepted Pro quote in one card or cash transaction. Flinx does not add its platform fee to the customer price.
For full-work jobs, Flinx deducts a platform fee equal to 5% of the accepted quote from the provider settlement. The Pro sees the fee and estimated net Wallet credit before submitting the offer. For diagnosis-first work, the Pro may set a separate callout or diagnostic fee; no Flinx platform fee is deducted from that diagnostic payment. A diagnostic payment is credited against later work only where the follow-up offer expressly says so.
There is currently no recurring customer subscription, Pro listing fee or lead fee for ordinary Flinx access. Optional paid features may be introduced prospectively only after their price and terms are disclosed. See the full Pricing Policy.
Card payments are processed by Paystack when enabled and may be subject to its terms. The provider’s net card earning after the Flinx fee is credited immediately to the relevant Pro or business Wallet. The Wallet owner may withdraw at any time; otherwise Flinx automatically sends the remaining eligible balance to the linked bank account on the weekly payout day configured by Flinx Finance and shown in the Wallet. For cash, the provider receives the accepted quote directly and owes the 5% Flinx fee, which is deducted from the next eligible payout. Cash settlement must be recorded accurately. Pros and businesses can download earnings and payout reports.
When the referral program is available, a customer, Pro or business may share the short referral code shown in their profile with a new account of the same type. A code is optional and must be entered during registration. Self-referrals, duplicate accounts, fabricated activity, code trading and attempts to manipulate rewards are prohibited.
A referral remains pending until the referred account completes its first paid service through Flinx. The reward amount is the amount shown when the valid code is linked. Flinx may pause the program or change amounts for future referrals without removing a reward already earned in good faith.
Customer rewards are Flinx service credits. They apply automatically to the next eligible in-app card or Apple Pay final-job payment, cannot be applied to cash paid directly to a provider, and cannot be withdrawn, transferred or exchanged for cash. Pro and business rewards enter the relevant Wallet, may be withdrawn through the normal payout flow and otherwise join the configured weekly automatic payout.
Flinx may withhold, reverse or investigate a reward connected to fraud, a duplicate or ineligible account, a reversed qualifying transaction, program abuse or a breach of these Terms. Referral attribution and reward records may be retained for fraud prevention, reconciliation and legal obligations.
A provider may not increase the accepted price or add work without the customer’s approval. A material change must describe the revised scope, price and timing and be accepted through Flinx before the extra work begins, except where immediate action is reasonably necessary to prevent injury or property damage and the customer cannot be reached.
Materials, delivery, travel, permits and third-party costs are included only if the offer says so. Any separate amount must be disclosed before acceptance. A platform pricing change does not retrospectively change an already accepted offer.
Providers must perform services on time, with the quality people are generally entitled to expect, use suitable goods where required and return customer property in at least as good a condition, subject to agreed work and ordinary wear. Any express workmanship guarantee in an offer is additional to rights provided by law.
Where the Consumer Protection Act or another law applies and a service does not meet the required standard, the customer may be entitled to correction of the defect or a reasonable partial refund having regard to the extent of the failure. Rights concerning defective goods, warranties and unsafe products also remain available where applicable.
Nothing in these Terms excludes, waives or limits a right or remedy that cannot lawfully be excluded.
Do not use Flinx for unlawful, fraudulent, discriminatory, threatening, abusive or unsafe activity; impersonate others; submit false documents, transactions or reviews; scrape the service; introduce malicious code; manipulate ledgers; evade applicable fees; or bypass access controls.
Flinx support is not an emergency service. Contact the appropriate emergency authority where immediate help is required.
You keep ownership of submitted content and give Flinx a limited licence to host, process, display and share it to operate and secure the service, complete jobs, resolve disputes and comply with law.
Only upload content you have the right to use. Reviews must describe genuine experiences and may be moderated if unlawful, irrelevant, fraudulent or abusive.
Before an offer is accepted, a customer may withdraw the request without payment. After acceptance, the outcome depends on whether diagnosis or work has begun, completed work, disclosed non-recoverable costs, the reason for cancellation and rights under law. A competent completed diagnosis is generally chargeable even where no later work is accepted.
Where applicable, section 44 of the Electronic Communications and Transactions Act provides a seven-day cooling-off right for certain electronic service transactions. That right does not apply where a service began with the customer’s consent before the end of the seven-day period or another statutory exclusion applies. Flinx will honour any applicable cooling-off right and other mandatory cancellation rights.
Refund outcomes may include full or partial refund, rework, customer credit, mutual cancellation or no financial adjustment. Customer refunds are calculated from the amount the customer actually paid; related provider-fee adjustments stay in the provider settlement ledger. Card refunds are completed only when confirmed by the payment processor; cash or other external payments must be settled directly and recorded. Read the full Cancellation and Refund Policy.
Raise a job issue through the in-app dispute process as soon as reasonably possible and provide the request, accepted offer, messages, photos, receipts and other relevant evidence. Flinx aims to obtain an initial response within five business days and resolve a complete case within fifteen business days, but safety investigations, external evidence or payment-provider processing may take longer.
Flinx may facilitate agreement or make an administrative decision about platform records, access and an available refund workflow. This does not prevent a user from exercising rights through a bank, card issuer, insurer, court, tribunal or regulator. Consumers may lodge eligible complaints with the National Consumer Commission.
You may request closure in Privacy and data settings. Flinx may restrict or close an account to protect users, investigate risk, comply with law or enforce these Terms, with notice where reasonably possible and lawful.
Closure ends service access but does not immediately erase records required for open jobs, disputes, fraud prevention, accounting, tax or other legal obligations.
Flinx aims to be reliable but may occasionally be unavailable or contain errors. To the extent permitted by law, we do not guarantee that every request receives an offer or that every independent provider is suitable for every job.
To the extent permitted by law, Flinx is not responsible for indirect or consequential loss caused by an independent provider’s work. This does not limit liability that cannot lawfully be limited, including liability arising from gross negligence, intentional misconduct or a failure to meet a non-excludable statutory obligation.
Material changes will be identified and may require renewed acceptance. Changes apply prospectively from the stated effective date and do not alter an accepted job price. These Terms are governed by South African law, subject to mandatory consumer rights.
If part of these Terms is unlawful or unenforceable, it will be limited or removed only to the extent required, and the rest will continue. A delay in enforcing a right is not a waiver.