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Pricing Policy
How customer prices, diagnosis payments, provider fees and Wallet credits work.
Version 2026-07-27.1 · Effective 27 July 2026
1. Currency and customer price display
Prices are displayed in South African rand unless Flinx states otherwise. Before acceptance, the customer sees the Pro’s accepted work price, the zero amount due at acceptance and the same work price that will be due when the completed job is closed. No Flinx platform fee is added to the customer price.
The customer can review the transaction, correct mistakes and withdraw before accepting. The accepted offer and later close-and-pay receipt can be retained as the transaction record.
2. Standard full-work offer
| Item | Timing | Amount |
|---|---|---|
| Customer pays | At completed-job close | R1,000.00 |
| Flinx fee deducted from provider (5%) | During settlement | R50.00 |
| Provider Wallet credit | Immediately after processed card payment | R950.00 |
The Pro sees the Flinx fee and estimated net Wallet credit before submitting the offer. The fee is not added to, displayed as part of, or collected on top of the customer price. AUROSTRAT manages its tax obligations internally from platform earnings.
3. Diagnosis-first work
A Pro may offer a paid callout or diagnosis before quoting for the full work. The diagnostic fee is set by the Pro, shown before booking and pays for the agreed inspection or assessment. Flinx does not deduct its 5% full-work fee from that diagnostic payment.
A diagnostic fee is credited against later work only when the follow-up offer expressly says it will be credited. If the customer accepts a full-work offer after diagnosis, the usual provider-funded 5% fee applies to that accepted full-work quote.
4. Materials, extras and changes
The offer must identify whether materials, parts, delivery, travel, permits or third-party costs are included. A provider may not increase an accepted price or add work without customer approval through Flinx, except for urgent action reasonably necessary to prevent injury or property damage where the customer cannot be reached.
An approved change may alter the accepted customer price, provider fee and net provider earning. The Pro sees the revised settlement before submitting the change, and the customer sees the revised total price before approval.
5. Payment methods, Wallets and payouts
Paystack processes card payments when live card processing is enabled. Cash may also be available and must be recorded on the job. Card details are never requested through chat or email.
For card payments, the net provider earning after the Flinx fee is credited immediately to the relevant Pro or business Wallet. The Wallet owner may request withdrawal at any time. If no withdrawal is requested, Flinx automatically sends the remaining eligible Wallet balance to the linked bank account on the weekly payout day configured by Flinx Finance and shown in the Wallet. For cash, the provider receives the accepted customer price directly and the 5% Flinx fee is recovered from the next eligible payout. Pros and businesses can download earnings and payout reports. Each provider remains responsible for its tax and invoice obligations on quoted work.
6. Referral credits and Wallet rewards
When referrals are enabled, the reward amount shown in the app is linked to a valid same-role referral at registration and unlocks only after the referred account completes its first paid Flinx service. Customer rewards are service credits for a future eligible in-app card or Apple Pay final-job payment. They cannot be applied to cash, withdrawn, transferred or exchanged for cash.
Pro and business rewards are withdrawable Wallet earnings. They may be requested immediately through the normal payout flow or left to join the configured weekly automatic payout. The current amounts and program availability are controlled by Flinx and shown before a code is shared or linked.
7. Access fees and future changes
Flinx currently charges no recurring customer subscription, Pro listing fee or lead fee for ordinary access. Optional paid features may be introduced later, but their total price, billing period and cancellation terms will be disclosed before purchase.
Pricing changes apply prospectively. They do not alter an offer already accepted. AUROSTRAT manages tax obligations on platform earnings internally.
8. Questions and refunds
For a pricing query, contact info@aurostrat.com before accepting the offer. Cancellation and refund eligibility is explained in the Cancellation and Refund Policy. These pricing rules form part of the Terms of Service.